+ How long does a filter last?

The lifespan of the filter depends on the quality of the water source and the amount of water you consume. High level of sediment will reduce the lifespan of the filter. For best results, replace the filter after 300 refills, or approximately 3 months of use with 3 full bottles per day (34 Gallons / 128 Liters). Using the filter beyond its capacity will reduce its filtration efficiency and may result in drinking unsafe water.

+ How do I filter water with HeloBottle?

Fill the HeloBottle Plastic Jar from any drinkable water source. To drink, just sip out of the mouth-piece of the filter housing.

+ Can you reuse a filter or UV Water Purifier?

Yes.

+ Can I use the filter to treat liquids other than water?

No.

+ Can I filter salt water?

No.

+ Can I put any HeloBottle components in the freezer or microwave?

No.

+ Can I use soap on a filter?

Do not wash filter with soap or other cleaning agents. You may rinse the filter with clean water as needed.

+ Is HeloBottle waterproof?

No, HeloBottle is designed to be water splash-proof. We highly recommend not to submerge HeloBottle in water.

+ What is 304 Stainless Steel?

304 is commonly refers to steel containing 18% chromium and 8% nickel, combined with a maximum of 0.08% carbon. 304 Stainless Steel is made up of a strong, corrosion resistant metal that we have specifically chosen for heloBottle Heating System because of its ability to withstand the corrosive action of various acids in fruits, meats, milk, and vegetable. 304 Stainless Steel doesn’t leach BPA or other chemicals. It’s completely safe to use for heating potable water. It’s durable and easy to clean.

+ Are all HeloBottle components BPA-free?

Yes, all HeloBottle drinking components are BPA-free. HeloBottle uses BPA-free Eastman Tritan.

+ What is the pore size (microns) of the filter?

The HeloBottle Water Filter uses an NSF certified dual layer filter with an outer layer of 1-micron pore and 0.5 mm thick non-woven fabric over an inner layer 1-micron pore activated carbon coconut shell.

+ What is Coconut shell activated carbon?

Activated carbon absorbs water impurities. Carbon has been utilized over a century and is perhaps the most powerful absorbent known to man. Activated carbon from coconut shell has large surface area with pores in micro pore range. The activated carbon adsorbs a wide range of impurities that are commonly found in tap water such as various metals, organic molecules and chemicals.

+ What is a silver antimicrobial nanoparticle?

Silver nanoparticles are highly effective against bacterial activity. Silver ion (Ag+) binds to bacterial cells and damages their internal, which leads to their death.

+ Is the treated water from HeloBottle safe for drinking in the developing countries?

Yes, with using the [two steps] purification and filtration, HeloBottle provides the best protection against waterborne pathogens that cause human disease (viruses, protozoa and bacteria). Naturally, we always recommend filtering from the cleanest possible water source.

+ Can I look directly at the UV Light Purifier?

No, it is never recommended to use the UV Light Purifier without the lid secured on the bottle. HeloBottle is tinted with 30% transparency to protect users from the UV light transmission.